FAQ

SONU

The SONU band is the world’s first and only FDA 510(k) Cleared, drug- free, wearable therapy for symptoms related to allergic and nonallergic rhinitis. This includes nasal congestion, sneezing, runny nose, and nasal itching.

Personalized Acoustic Therapy: The SONU band uses your iPhone or Android camera and app to scan your face, creating a personalized therapy tuned to your unique facial geometry.

Sound Wave Relief: It emits gentle, resonant sound waves via precision bone conduction transducers that vibrate your sinuses and nasal cavities.

Threefold Action: These vibrations break up dense mucus, increase mucociliary clearance (helping mucus drain), and reduce inflammation, opening your nasal airways in 15 minutes or less.

SONU Band is indicated for the relief of moderate to severe nasal congestion due to allergic and non-allergic rhinitis.

The answer is yes—and here are a few key points.

FDA- and FCC-Cleared: SONU has successfully passed all regulatory safety testing, including emissions and biocompatibility evaluations.

Low EMF Emissions: SONU uses Bluetooth and bone conduction speakers, which are positioned on the forehead rather than inside the ear canal. As a result, sound exposure is lower than typical in-ear devices, and the device operates at extremely low power levels—well below FCC limits. SONU is designed with user safety as a top priority and fully complies with all FCC regulations related to electromagnetic field (EMF) exposure. The device has been tested to meet the standards of:

  • FCC Part 15.247 – Governing low-power wireless devices such as Bluetooth systems, ensuring safe emitted power levels and non-interference with other devices.
  • FCC KDB 447498 – Providing RF exposure evaluation guidance and confirming emissions fall well within safe limits for portable and mobile devices. For additional safety and compliance information, you can reference Sections 3 and 12 of the SONU Product Manual.

Up to 5 sessions. We recommend daily charging.

  • Press and hold the power button for ~4 seconds (for SONU_1.8.22+).
  • Or disconnect via Bluetooth settings.
  • If the app is closed, the band will auto-disconnect within 15 minutes.

The SONU Band has a built-in rechargeable battery with a battery life of about 75 minutes, which is equivalent to 5 sessions. It is recommended to charge the band as needed based on your usage to ensure it is ready for your sessions. The band comes with a USB-C charging cable for convenient charging.

The SONU band requires an iPhone 10 or newer (or iPads with Face ID) because it uses the SONU app, which relies on advanced camera ( Face ID) available only on these newer devices to scan your face and personalize the therapy. This ensures the band delivers optimal, personalized vibrational sound waves tuned to your unique facial geometry for effective nasal congestion relief. This compatibility is essential for the app's AI-powered analysis the SONU band.

Note: SONU App is not compatible with Android One Plus devices

We need to scan your face using the SONU app to personalize your therapy. The scan helps the band deliver sound waves that are specifically tuned to your unique nasal anatomy, ensuring the optimal vibrational frequency for effective relief of nasal congestion and allergy symptoms. This personalized approach makes the therapy more comfortable and efficient in opening your airway within minutes.

Rest assured that we value your privacy and do not store your face image.

The purple circles inside the SONU band are medical-grade precision silicone bone conduction transducers (speakers). These transducers deliver the personalized vibrational acoustic resonance therapy that helps to rapidly clear nasal congestion by gently vibrating the sinus and nasal cavities. This unique technology is what allows SONU to provide drug-free, effective relief tailored to your nasal anotomy.

80% is ideal. Higher volumes may drain the battery faster.
A volume alert will appear in the app if the level is outside the recommended range.

The SONU band is engineered with high-performance, hypoallergenic medical-grade materials designed for both durability and comfort.

  • Outer Band: A premium blend of looped cotton for a soft feel and Thermoplastic Polyurethane (TPU) for elasticity and shape retention.
  • Inner Lining: High-quality Polyester (PET), specifically chosen for its moisture-wicking properties to keep your skin cool and dry.
  • Transducer Covers: 100% Medical-Grade Silicone, ensuring a safe and hygienic interface with your skin.

Troubleshooting

To turn on your SONU band, simply press the multifunction push button on the band until the green light flashes. You will hear melodic tones indicating the band is active. For a detailed guide, you can watch the helpful video on turning on the SONU band at our support page: Helpful Videos.

Ensure the band is fully charged using the provided USB-C cable. Press and hold the button under the band fabric until the green light flashes.

An orange LED near the port indicates charging. Watch video

Charge the band to 80%. Then press and hold the button for 30 seconds. Release the button after you hear a beep. The band will enter pairing mode.

This is a settings feature in your iPhone. In your iPhone 'settings' go to the SONU app and turn on 'Face ID.'

In your phone's 'settings' go to Bluetooth and ensure your SONU band is discovered and try to connect it from here.Watch video

To ensure the SONU band is fitted properly on your head, follow these steps:

  • Adjust the Band: Use the alignment markers on the band to fit it comfortably around your head.
  • Positioning: Place the band so that the bone conduction transducers rest gently on the areas near your sinuses for optimal therapy. Ensure the band is not placed high on the forehead
  • Comfort Check: The band should feel snug but not tight, allowing you to wear it comfortably while experiencing the vibrational sound therapy. You should be able to insert your index finger comfortably between the band and your temple area.

Proper fit helps the device deliver personalized sound waves effectively to relieve nasal congestion.

The SONU Band has an LED status indicator that shows the charging status. When the device is fully charged, the LED light will indicate it, usually by changing color or turning off the charging light.

  • SONU 1.8.22+: A green LED will stay on.
  • Older versions: The light turns off after 1 min—check status manually.
  • iOS: Use physical volume buttons on the iPhone.
  • Android: Use the phone’s volume buttons or in-app controls.
  • If the account was created from the SONU app you can try using email and password combination or your mobile phone number to login to the SONU app.
  •  If both don't work, there might likely have been an issue with typos in the account creation process– you will need to sign up again or contact support for further assistance.
  • If you have forgotten your Password, click on “Forgot Password”.
  1. Open the Google Play App on your Android device.
  2. In the search bar, type “SONU” and tap Search.
  3. Look for the app with the SONU logo and tap on it.
  4. Tap Install and wait for the app to download and install.
  5. Once installed, tap Open to launch the app.
  6. Follow the prompts to create an account or log in if you already have one.

FDA

Yes, SONU is the world’s first FDA cleared, AI-enabled, drug-free therapy for nasal congestion.

Links:

Insurance and FSA/HSA Eligibility

No, insurance does not cover SONU; but it is FSA & HSA eligible.

Yes. SONU band is eligible for FSA/HSA

  • Obtain a prescription (if necessary). In some cases, your FSA/HSA provider may require a doctor’s prescription to validate the medical necessity of the purchase.
  • You can pay for the product or service directly using your FSA/HSA debit card (if applicable) or your regular credit card and then submit for reimbursement.
  • Keep your receipt or invoice detailing the purchase, as your FSA or HSA provider may require it as proof of an eligible expense.
  • If you didn’t use an FSA/HSA debit card, submit your claim for reimbursement on your provider's portal.
  • Maintain a record of all your receipts and any correspondence, including the doctor’s prescription, in case you are required to verify the purchase during an audit or later.

General

  • iOS: Compatible with iPhone X (10) or newer, and iPads with Face ID.
  • Android: Compatible with Android OS versions 10 and above (13+ recommended). OnePlus devices, Connect Pads are not compatible

SONU session automatically finishes after 15 minutes; there is no concern if you fall asleep while wearing the SONU band.

We recommend using SONU twice daily for the full 15-minute session. You can adjust usage based on symptom relief.

Relief time varies. For best results, complete the full 15-minute session.

Yes, as long as those activities don’t require audio from other apps. Normal movement is fine during treatment.

No registration is required.

You’ll hear melodic tones and feel gentle vibrations from the band.

  • iOS: Use the in-app pairing process or go to iPhone Bluetooth Settings.
  • Android: Use the SONU app or go to Android Bluetooth Settings to pair the band manually.

Yes, up to 4 users can use the same band. Each user must complete a new face scan.

SONU is indicated for users 12 years and older.

All audio sequences have the same therapeutic power. Each audio sequence has its own notes and instruments and will sound different.

Feel free to select an audio sequence that suits your preference.

To change the sound, open the SONU app and tap on the Account icon at the bottom of the screen.

From there, scroll to the bottom and select Audio Sequence of your choice.

Yes, you can use the SONU band more than twice a day. Since SONU is a non-pharmacologic alternative, there are no adverse side effects from additional use.

  • These fields are required during sign-up to ensure accurate personalization.
  • You can verify or update this info by going to: Account → Personal Information.
  • After completing the face scan, allow 1–2 minutes for the app to calculate your resonant frequency and generate the personalized treatment audio.
  • This processing only happens once after the initial face scan.

SONU is a non-invasive, drug-free therapy that uses gentle acoustic resonance to help relieve nasal congestion. Because it does not use medication, steroids, or decongestants, it has no known systemic side effects, unlike steroid sprays or oral decongestants that pregnant women are often advised to avoid or limit.
There are no contra indications for use during Pregnancy
That said, pregnancy can bring unique medical considerations, so we always recommend that you consult your primary care physician or OB-GYN before starting any new therapy—just to ensure there are no specific conditions in your pregnancy that would prevent you from using SONU.

To clean your SONU band, you can safely wash the fabric band by removing the electrical component first. Once the electronics are removed, you can place the band in the washing machine. For best results, please wash it in cold water on the delicate setting to keep it in the best condition.

You can clean the hardware device with a dry cloth

Shipping/Return/Exchange Information

We offer FREE (non-expedited) shipping within the United States.

Orders are processed and shipped the next business day using USPS Priority Mail from San Jose California. Most packages arrive within 2 to 5 business days after shipment, depending on your location and USPS service in your area.

No. We currently do not ship internationally. SONU Band is sold and shipped within the United States and its territories only.

SONU is backed by a 30-day return policy. Please refer to the Website Warranty and Return Policy for more details.

Please email support@soundhealth.life with you order number.

The SONU Band is currently sold and shipped only within the United States and its territories. We do not offer international sales or international shipping at this time.

All orders are processed and shipped from within the U.S., and delivery is available only to U.S. addresses. If international availability becomes an option in the future, we’ll be sure to share updates on our website.

If you have questions about U.S. delivery timelines or need help placing an order, our customer support team is happy to assist!

To request a refund within 30 days of delivery, please contact our support team with your order number and reason for return. Once your return is approved, we will email you a prepaid USPS return label (U.S. only). After we receive and inspect the device, your refund will be issued to the original payment method.

SONU Check

Tap the mic icon in the bottom navigation bar on the SONU home screen.

Yes. SONUCheck is always available via the mic icon in the app.

No, but we recommend using it for more accurate and consistent recordings. Make sure it is paired before you start.

SONUCheck implements an automatic speech recognition module that requires a certain part of the sentence to be valid. This check avoids scoring words that are not in the sentence shown on the screen. It’s also possible that in loud or noisy environments, the accuracy may drop to a low level causing this error.

The app assesses nasal airflow based on sounds like “m” and “n.” You may still produce these sounds clearly despite feeling congested. SONUCheck also improves over time by learning from your data.

Yes, it’s completely free.

Tap the Start button to begin recording. After reading the sentence, tap Stop to end the recording.

Does SONUCheck work in all environments?Use it in a quiet space. Background noise can affect scoring accuracy.

Spatial Sleep

You will hear melodies playing from the front of the headband, where the transducers are located. The transducers will also gently vibrate. 

Listen to the harmony as long as you need to fall asleep. The harmony will play for 45 minutes, but you do not have to listen to the entire 45 minutes to fall asleep. Most of our users are asleep in 10-15 minutes.

We recommend that you use Spatial Sleep every night at bedtime.

The harmony will play for 45 minutes. You do not have to listen to the entire 45 minutes to go to sleep. Most of our users are asleep in 10-15 minutes.

A full charge will last two 45-minute sessions. We recommend that you charge your band every morning after you wake up.

An orange LED light will light up next to the charging port of the band. The light will turn green when charging is complete.

Press & hold the ON/OFF button for approximately 4 seconds.

Alternatively, disconnect the band from the phone’s Bluetooth settings.

If the Spatial app is not running (not even in the background), the band will disconnect from the phone and power off automatically in 15 minutes or less.

We recommend charging your band every morning after you wake up.

Press and hold the power button for a few seconds. You will hear 3 musical tones. The green light adjacent to the charge port will flash. Watch video Power on Spatial

To customize treatment therapy, the Spatial app needs to map an individual's anatomical landmarks. While the camera must be enabled for the face scan to work, we do not take or store photos of your face.

A green LED will light up when fully charged and still plugged into the charger.

Positioning the band on the forehead with proper fit is important. You should adjust the band to ensure that it does not slip side to side when you turn your head. To avoid discomfort at the contact points, do not overtighten. Generally you should be able to place your index finger between the band fabric and your head easily.

Volume can be increased with the volume buttons on your mobile phone.

We recommend a maximum of 80%. Increasing it to 100% will drain the battery quickly and is not recommended for battery life.

Yes. Put on the band, open the App and tap Sleep Now.

Yes, Spatial is designed with a soft and flexible fabric band, so it’s comfortable for both back and side sleepers.

Troubleshooting

Ensure it is fully charged; use the provided USB-C charging cable. Unplug the cable and ensure you press and HOLD the button underneath the band fabric (Watch Video Power on Spatial) firmly until you hear 3 melodic notes and see the flashing green light.

This is a settings feature in your iPhone. In your iPhone 'settings' go to the Spatial app and turn on 'Face ID.'

In your phone's 'settings' go to Bluetooth and ensure your Spatial band is discovered and try to connect it from here. Watch video Pairing Spatial to smartphone

Ensure that the band is charged to at least 80%. Press and hold the button for 30 seconds. You should hear a beep after 30 seconds; when you do, release the button and the device should go into pairing mode automatically.

FSA/HSA Eligibility

No, insurance does not cover Spatial; but it is FSA & HSA eligible.

Yes. Spatial is eligible for FSA/HSA

  • Keep your receipt or invoice detailing the purchase, as your FSA or HSA provider may require it as proof of an eligible expense.
  • If you didn’t use an FSA/HSA debit card, submit your claim for reimbursement on your provider's portal.
  • Maintain a record of all your receipts and any correspondence, in case you are required to verify the purchase during an audit or later.

General

iOS: Compatible with iPhone X (10) or newer, and iPads with Face ID.

Android: Compatible with Android OS versions 10 and above (13+ recommended). OnePlus devices, Connect Pads are not compatible

NO.

You will hear melodic musical tones from the band and may feel gentle vibrations.

Follow the instructions in the app or pair the band using the Bluetooth Settings in your phone.

No. Since Spatial is customized for one person’s physiology (via the facial scan), it cannot be used by another person. 

Spatial Sleep can be used as long as it is within Bluetooth range of your mobile phone and can maintain connectivity.

Spatial is suitable for users 6 years and older.

Returns and Exchanges

Spatial is backed by a 45-day return policy. Please refer to the Website Warranty and Return Policy for more details.

  1. Submit a return request via our Returns Page (https://account.soundhealth.life). Enter your email address and click "Continue".
  2. Go to your personal email inbox, open the email sent from our store and copy the six-digit verification code in the email.
  3. Go back to your Spatial Sleep account page, and enter that six-digit verification code.
  4. Click "Request return" for the order that you want to submit the return for.
  5. Select a return reason.
  6. Click "Request return".

If your return request is approved, you will receive an email with return shipping instructions and a return shipping label. You must send back the product within three (3) calendar days from the date on which the return shipping label was sent to you in order to receive a refund.

After we have received your return at our warehouse, we will credit the payment method you used to make the original purchase with the price you paid and any applicable taxes, minus any shipping and handling charges you paid. The time to credit your payment method may vary, depending on processing time. Please allow up to seven (7) business days to credit the payment method used to make the original purchase. 

If you received a damaged product, please contact Customer Support.

Shipping is $10 for continental US for standard economy delivery service. We will at a later date offer express shipping.

No, insurance does not cover Spatial; but it is FSA & HSA eligible.