Frequently Asked Questions
Product
A full charge will last 5 sessions. We recommend charging daily.
An orange LED light will light up next to the charging port of the band. Watch video
Press & hold the ON/OFF button for approximately 4 seconds (for SONU_1.8.22 and later versions).
Alternatively, disconnect the band from the phone’s Bluetooth settings.
If the SONU app is not running (not even in the background), the band will disconnect from the phone and power off automatically in 15 minutes or less.
We recommend charging your band every night.
Press and hold the ON/OFF button for a few seconds. The green light adjacent to the charge port will flash. Watch video
To personalize your treatment therapy, SONU needs facial scanning capabilities which are only available on iPhone X and newer phones.
To customize treatment therapy, the SONU app needs to map an individual’s sinonasal cavities. While the camera must be enabled for the face scan to work, we do not take or store photos of your face.
A green LED light will light up when fully charged and still plugged into the charger (for SONU 1.8.22 and later versions). Earlier versions will show the green light for 1 minute, then turn off so you can check if the light is off on versions prior to SONU_1.8.22.
These are transducers (speakers) that deliver gentle acoustic vibrations. They are made of medical grade silicone.
Positioning the band on the forehead with proper fit is important for treatment efficacy. You should adjust the band to ensure that it does not slip side to side when you turn your head. To avoid discomfort at the contact points, do not overtighten. Generally you should be able to place your index finger between the band fabric and your head easily.
Volume can be increased with the volume buttons on the side of your iPhone.
We recommend a maximum of 80%. Increasing it to 100% will drain the battery quickly and is not recommended for battery life. The volume screen in the SONU app will pop up if the volume is outside of the recommended therapeutic range.
SONUCheck
There is a SONUCheck mic icon in the bottom navigation bar on the SONU app home screen. Simply tap on that for SONUCheck.
Yes! SONUCheck can be used anytime to get an instant score of your nasal breathing.
While its not necessary, for best results, using your SONU band is recommended when using SONUCheck. This ensures a consistent voice recording that is optimal for SONUCheck. Ensure band is paired with the phone before you start.
SONUCheck implements an automatic speech recognition module that requires a certain part of the sentence to be valid. This check avoids scoring words that are not in the sentence shown on the screen. Its also possible that in loud or noisy environments, the accuracy may drop to a low level causing this error.
SONUCheck continuosly learns from your feedback. In some cases, while you may be congested, airflow through the nasal passage may still be enough to voice nasal sounds such as ‘m’ and ‘n’ which are a part of the SONUCheck scoring algorithm.
Yes! SONUCheck is completely free to use.
To start recording, press and hold the recording button on the screen. To stop recording, simply release the recording button.
Please ensure you are in a relatively quiet place when using SONUCheck. External noise and other conversations can affect the quality of the SONUCheck response.
Troubleshooting
Ensure it is fully charged; use the provided USB-C charging cable. Unplug the cable and ensure you press and HOLD the button underneath the band fabric (see instructions) firmly until you see the flashing green light.
This is a settings feature in your iPhone. In your iPhone ‘settings’ go to the SONU app and turn on ‘Face ID.’
In your phone’s ‘settings’ go to Bluetooth and ensure your SONU band is discovered and try to connect it from here. Watch video
Ensure band is charged to at least 80%. Press and hold the button for 30 seconds. You should hear a beep after 30sec, release the button and the device should go into pairing mode automatically.
FDA
Yes, SONU is the world’s first FDA-approved, AI enabled, drug-free therapy for nasal congestion. You can view the FDA’s De Novo classification letter here.
General
Currently SONU is compatible with iPhone X and newer models.
SONU session automatically finishes after 15 minutes; there is no concern of falling asleep while wearing SONU.
We recommend using SONU 2 times each day for the full 15 minute session. As time progresses, you may choose to wear it more or less, depending on your symptoms.
We recommend using SONU for the full 15 minute session. Individual time to relief will vary.
Yes, as long as the activity does not involve any other app that requires audio. Normal movement will not interfere with SONU treatment.
No.
You will hear melodic musical tones from the band and may feel gentle vibrations.
Follow the instructions in the SONU app or pair the band using the Bluetooth Settings in your phone.
Yes, a new facial scan will be required every time you change a user.
SONU is indicated for patients 22 years and older.
If the account was created from the SONU app or directly from the ‘Sign Up’ page on the website, you can try using email and password combination or your mobile phone number to login to the SONU app. If both don’t work, there was likely an issue with typos in the account creation process and you will need to Sign Up again or contact support for further assistance.
If there are no typos and you still can’t login to the SONU app, it’s possible that the account was created during the checkout / purchase process on the website. These credentials will not work for the SONU app and are only to check order history information. In this case please click on ‘Sign Up’ and create your SONU app account there.
Cost/Return/Exchange Information
Please refer to the Website Warranty and Return Policy.
Please email support@soundhealth.life
FREE (non-expedited).
Yes.
- Obtain a prescription (if necessary). In some cases, your FSA/HSA provider may require a doctor’s prescription to validate the medical necessity of the purchase.
- You can pay for the product or service directly using your FSA/HSA debit card (if applicable) or your regular credit card and then submit for reimbursement.
- Keep your receipt or invoice detailing the purchase, as your FSA or HSA provider may require it as proof of an eligible expense.
- If you didn’t use an FSA/HSA debit card, submit your claim for reimbursement on your provider’s portal.
- Maintain a record of all your receipts and any correspondence, including the doctor’s prescription, in case you are required to verify the purchase during an audit or later.
No, insurance does not cover SONU, but it is FSA & HSA eligible.